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Very bad shopping experience .. staff is rude and they actually make their income by looting customers by taking alternation charges of 100 rs per kurti⦠None of shop in Surat city has badly behaved like this. Not recommend at all.
Today I visited ethnic department of this store with my friend. And the staff was really kind and polite. Specially Chetan mehta he gave us really good customer service, served us with smile and good communication throughout the whole time. it Made our day, had the best experience β€οΈ
Extremely Disappointed β Poor Tailoring, Wrinkled Delivery look like some one returned sari. Shopping for my sonβs wedding should have been a joyful experience, but working with this store turned out to be one of the most frustrating and disappointing parts of the process. To be fair, they did help me pick out a beautiful dress, and I was initially very happy with the style and design. Unfortunately, everything went downhill due to poor tailoring, careless handling, and lack of accountability. Since I live abroad, I had to shop over a video call. They watched me take my measurements live and I clearly submitted a length of 15.5 inches, written down on their measurement sheet. Despite this, the outfit I received was a full inch shorter. I also requested a side cut which was completely ignored β again, despite being written down. On top of that, the outfit arrived badly wrinkled, even though I was told it would be properly pressed before shipping. It looked like it was thrown into a box without any care, which is extremely disappointing for something that was supposed to be worn for a wedding. Almost seems as if I was sent a saree that was already worn by someone else. When I brought up the issues, they refused to take responsibility. Instead of acknowledging their mistake, they accused me of measuring wrong β even though everything was clearly documented. Their solution was for me to pay out of pocket to ship the outfit back to India, have them fix it, and then wait for them to ship it back β again, at my expense. This is absolutely unacceptable. For an event as important as a wedding, you expect professionalism, attention to detail, and accountability β none of which I received. I would strongly advise against using this store, especially if you're shopping from overseas and need tailoring. While their clothing may look beautiful, the experience, quality control, and service simply don't match. Save yourself the stress. Sari is also having a brown spot isolated all over look like someone rerun the sari .
We had a wonderful experience shopping at the G3+ mall. Chetan Mehta assisted us throughout and showed us all the clothing varieties we requested with great patience. His friendly attitude and product knowledge made our shopping easy and enjoyable.
Ravi Patel in the lengha choli department helped us look for wedding and haldi outfits for my brother's wedding. With his help we were able to find the perfect outfit I was looking for and in the exact colors we wanted. He provided great service and even helped ensure alteration and stitching was done to our satisfaction. Coming from the US, it was essentially we found what we needed quickpy. Thank you so much for your help and making our experience so easy and seamless!