ORRA Fine Jewellery

We had a wonderful experience at Orra. Our first visit was brief, and we explored other showrooms afterward, but none matched the exceptional service provided by Anjali. Her professionalism and warm hospitality brought us back to Orra, where we made our purchase. The hospitality extended by the rest of the staff, along with the store manager, was equally commendable and made the overall experience even more pleasant. The diamond jewellery collection is outstanding—elegant, diverse, and beautifully curated. Highly recommended for premium jewellery and excellent service!

Go to Orra at 'YOUR OWN RISK' We had purchased a jwellery item for my MIL in Apr 2023 from Orra store in Viman Nagar. Recently due to some financial emergency, my MIL thought of selling it off and hence we go to the Orra in Hadapsar store only to be welcomed and offered tea/coffee while the representative was searching for the product details and the invoice. During a recent clean up drive at my MIL's place, she misplaced the original invoice, which is a mistake and we agree to it. However, we were sure that we'll get a duplicate or a soft copy of the invoice at the store. But, to our surprise we were told they'll connect with us once they locate the invoice. We were OK with it and we left for other work. We get a call back from the Orra representative stating the details the product and the buy-back value and other things. There buy-back value was very less and when we questioned the process of product valuation, we were told it's a 14 carat diamond peice. This was a real shocker to us as we were never told that this was a 14carat item while we were buying it and it was never even mentioned in the invoice. We asked to show the duplicate invoice copy in their computer, they say that their software got corrupted and hence the old data was extracted in Excel Sheet. And the store is asking us to get an affidavit for the item purchased. This, after all the inconvenience caused due to hidden information on the diamond weight as we had asked for 18carat diamond items and we were sold a 14carat item without us being told, started feeling being harrassed now by the store and the representatives keep saying it's the company policy and we cannot go beyond that. We now realise there's no value of human emotions at all. So to all who are thinking to go to Orra Jwellery store, please think twice. Also, at your own risk. And kindly keep your purchase invoices in a locker in a bank to keep it safe.

I would highly recommend Orra Jwellery Shop to buy best quality diamonds. The cut and shine is of superior quality. Customer care is awesome and they treat each customer with courtesy. Special thanks to Mr Rupesh More to patiently understanding our request and showing multiple options of jwellery Do visit the store Long term customer Pradnya

I visited the ORRA store in Magarpatta, Hadapsar for a diamond earring purchase and had a truly great experience. The staff was extremely helpful, patient and knowledgeable. Monika and Alfroz guided us through all the options with clear explanations and made the entire process smooth. I also exchanged an old plain gold earring and the team handled the evaluation and upgrade very professionally. They offered a very good discount and ensured the billing and documentation were transparent. The store maintains a warm and pleasant atmosphere and the hospitality from the staff made the experience even better. Overall, highly satisfied with the service and the product quality. Would definitely recommend the Magarpatta Orra store for jewellery shopping.