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Customer Reviews (5)
Raajeev Gandhi
Very unprofessional store. I ordered a Diamond Stud for me. And paid full amount on credit card. But when I got the delivery, it was mentioned in the bill that it is 0.11 grams than promised weight. So how does your quality control manager approves to deliver such product when you have promised on website about same weight, size promised? Staff said that it was ready in store.. but how can you send it if it is not as per size, weight mentioned on the website? They gave me refund instantly too for less weight. But this is not the way to do business ! If you want to get anything from here, please visit the store and get it customized as per your requirement and double check it at the time of delivery. But the drawback is that custom jewellery gere takes around 25-30 days as per the information given by the staff.. Because it is made in Jaipur main factory only. No other factories . So think 10 times before ordering online. I am regretting because the size and length is also too small. Cant even fit properly.. And main thing is that give refresher training to your Customer Service Agent Jean Alma who chatted with me very rudely. This is not the way to talk to a customer. We are paying such huge amounts, so we have be treated properly and with sympathy if we have any problems. And increase your showroom staff because there were no people to deliver my pdoduct yesterday. They had to arrange a person from another store. Check out the actual pics of the stud. Thank you.
