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I am writing to express my deep disappointment regarding my purchase from your Mahalaxmi branch. I had purchased multiple sarees across different price ranges for marriage purposes, trusting the long-standing reputation and quality associated with the Nalli brand. However, to my shock, the saree chosen specifically to wear during the marriage function was found to be ruffued/old while draping it. This clearly indicates that the product was not in fresh or acceptable condition at the time of purchase. This has caused me significant concern, especially because several sarees from the same purchase were gifted during the marriage. I am extremely worried about the impression it may create if any of those gifted sarees also have similar issues. This situation has affected not only my experience but also my confidence in the brand. I am attaching the picture for your kind review. I request you to kindly look into this matter urgently and provide an appropriate solution at the earliest. Looking forward to your prompt response.
Had a great experience at Nalli Sarees in Mahalaxmi. They have a beautiful collection of sarees in different styles, fabrics, and colors. The staff was very polite, patient, and helpful in showing us various options. The quality of the sarees is really good, and the prices are fair for the value offered. Would definitely recommend this store to anyone looking for traditional and elegant sarees.
The service and help from attendants was outstanding! They were very helpful and showed us a ton of options, spending a lot of time making sure we were happy with what we picked! Would definitely recommend as a spot to go if you are looking for a Saree
Fantastic saree shopping after ages . There was a huge rush because of Sunday . The staff was very attentive to know your needs and show you attentively . I really recommend this saree shop
Very good customer service and salesperson. Mr. Emanuel in particular was very supporting and helpful in viewing and recommending the sarees. We are thankful to the team at Nalli sarees, Mahalakshmi, Mumbai branch. Wish all the best.