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Absolutely pathetic and disgraceful experience. After repeatedly promising that my outfit would be delivered before my sisterβs wedding, they failed to deliver on the committed date. Then they simply stopped answering calls, despite over 200 attempts to reach them. For three consecutive days, we were told the same lie: βIt will arrive tomorrow.β Tomorrow never came. After endless follow-ups, 1,000 calls, and literally having to shout to get any response, they finally sent only the trousers via Porter, with zero responsibility if it got lost in transit. Apparently, delivering through their own staff was too much effort. The trousers arrived barely 20 minutes before the event, and were 3 inches too long. Completely unwearable. No time for alterations. No backup. No solution. Whatβs worse? Not once did they take ownership of their massive mess-up. No apology. No urgency. No empathy. Just casual, indifferent behavior as if ruining someoneβs wedding outfit is normal. The lack of accountability and the sheer carelessness towards customers is shocking. Thanks for completely ruining my outfit for one of the most important events in my family. Highly unprofessional. No ownership. No empathy. No reliability. Would never recommend.
It was a very bad experience. This is not my review. I request you not to shop from here. They don't care. I bought a sherwani for them after spoiling someone's wedding dress. They got a very tight pajama made. They gave it to me a day before the wedding to get it repaired. They returned it after a day and did not change anything. The pajama remained tight. They are taking money for their own wishes and doing less. Absolutely useless. I had to feel embarrassed on the wedding day. It is very shameful. I will never ask anyone to buy clothes from here. I have bought clothes from anywhere in entire Lucknow. Don't buy from here.
I had a wonderful experience working with Muskan while customizing my bridal lehenga. She was extremely patient, attentive, and understood exactly what I wanted. Every detail was taken care of beautifully, and the final lehenga turned out even better than I imagined. She truly understood my vision from the beginning. Extremely grateful for her support and would highly recommend her to any bride-to-be! π
ABSOLUTE WORST SERVICE !!!! If your outfit needs even a little bit of alternation, DO NOT PURCHASE from here. At the time of selling, they will make all kinds of commitment. But, wont ever deliver on time. Had purchased an indo-western mens outfit for my brother's wedding. Had to visit 4 times and literally fight with them. And, finally I just sat in the shop that I wont go unless you deliver; then also had to sit there for almost 2 hrs to receive it finally. π‘π‘π‘π‘
If you love paying premium prices for clothes that fit like you borrowed them for a relative's big night, you'll adore this place. The sizing feltβ¦ interpretive. During my visit a photo shoot was set up right by the women's trial rooms, so we were redirected to the men's fitting room anda common area. Super comfortable, obviously. Alterations took multiple rounds, and even then the fit still wasnβt acceptable. While the staff were very confident, the workmanship didnβt match the price. I wonβt be returning. I also paid an advance of βΉ10,000, but they were unable to fix the dress and refused to refund the advance. Please be careful before paying upfront, as I ended up with no dress and lost my advance payment.