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Customer Reviews (5)
Madhumita Datta
Very Disappointing Experience I purchased a saree with blouse from this shop..the blouse needed customisation..and with clear instructions and sufficient time was given Unfortunately, no proper work was done at all, and despite repeated follow-ups, the delivery was deliberately delayed till the last moment. The delay felt intentional, leaving no scope to get corrections done or approach another tailor. This caused unnecessary stress and inconvenience. Such unprofessional behaviour and lack of accountability is unacceptable, especially when customers trust you with important occasions. Would not recommend this shop unless you are prepared for delays and poor service.
3 weeks ago
Sohan
Extremely pathetic customer service. We bought a lehenga for my sister and the store agreed to send by courier. It was not traceable, no dispatch details, nothing whatsoever. When we tried calling the store they give excuses - “Saturday viewing and phone call section is closed”, and some other useless excuses. But the store can call you at any odd hours and state you missed their call. The courier service used was untraceable - ultimately we had to go to pick it up and he demanded 500 Rs in addition to 1600 the store asked for delivery. At the store staff was extremely rude and arrogant. We made a purchase worth 70k and they refused to show us to a section calling it “premium”. And guess what the premium collection averaged at 30k. Disgusting experience. It was the first shopping experience at Kolkata and because of this we would think 10 times before shopping in Kolkata ever again.
