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Very Disappointing Experience I purchased a saree with blouse from this shop..the blouse needed customisation..and with clear instructions and sufficient time was given Unfortunately, no proper work was done at all, and despite repeated follow-ups, the delivery was deliberately delayed till the last moment. The delay felt intentional, leaving no scope to get corrections done or approach another tailor. This caused unnecessary stress and inconvenience. Such unprofessional behaviour and lack of accountability is unacceptable, especially when customers trust you with important occasions. Would not recommend this shop unless you are prepared for delays and poor service.
Extremely pathetic customer service. We bought a lehenga for my sister and the store agreed to send by courier. It was not traceable, no dispatch details, nothing whatsoever. When we tried calling the store they give excuses - “Saturday viewing and phone call section is closed”, and some other useless excuses. But the store can call you at any odd hours and state you missed their call. The courier service used was untraceable - ultimately we had to go to pick it up and he demanded 500 Rs in addition to 1600 the store asked for delivery. At the store staff was extremely rude and arrogant. We made a purchase worth 70k and they refused to show us to a section calling it “premium”. And guess what the premium collection averaged at 30k. Disgusting experience. It was the first shopping experience at Kolkata and because of this we would think 10 times before shopping in Kolkata ever again.
I am giving them 2 stars strictly for their bridal wear collection and designs, which are truly unique. However, be warned, as mentioned in other negative reviews. My main complaints are: 1. Delays: They never deliver orders on time, not even for simple blouse alterations. So have plenty of time (3 months to be on the safe side) if you are placing an order with them. 2. Behavior: Their behavior became extremely rude ,defensive and unprofessional once the payment was received. 3. Timeline Stress: They tend to deliver items very close to your event date. I highly recommend giving them a date well before your actual event. My Advice: If you really want to pick one of their designs, take the outfit to your own tailor for alterations instead of dealing with their "free" service. Believe me, you will save yourself a lot of time and stress. All in all ,the business should really take the negative feedback seriously. They have the potential to be a great, unique boutique in Kolkata, but their service,customer and even general attitude need some serious improvement.
Awsome boutique. It was our first time with this boutique. Went with my wife. Here you ll get to see good and creative designs. My wife liked her outfit and I must say it was an awesome, over the top experience. The final dress was better than I actually thought. What they want is the clients satisfaction. The product quality is consistent ly outstanding. I was completely impressed with their professionalism and customer service. You may say Vedam is a Bridal Destination shop. Visit once for sure. You ll never go anywhere else then ☺
This was one of the worst shopping experiences I’ve ever had. Everything seemed fine until full payment was made — after that, the staff became rude, unprofessional, and completely unresponsive. Calls were ignored repeatedly, and there was zero accountability. Despite agreeing to complete the order within a specific timeframe, they failed to deliver on time, forcing us to look for alternatives because my wedding was just two days away. The stress this caused during such an important time is unacceptable. To make things worse, when we sent our driver to pick up the order — with all bills and proof of payment — the staff rudely refused to let him inside to collect it. This behavior was shocking and disrespectful. The blouse stitching was absolutely terrible, with no proper cutting or fitting at all, even though they charged a very high price for both the saree and blouse. The quality was nowhere near what was promised. Overall, extremely poor service, lack of professionalism, and no respect for customers — especially after taking full payment. I would not recommend this store to anyone, particularly for important occasions like weddings.