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The collection at this store nice, and that’s the main reason I chose to buy my wedding outfits from here. However, the product delivery experience was extremely disappointing. There was poor coordination, lack of timely updates, and unnecessary delays, which is the last thing a bride needs while planning a wedding. For such premium outfits, the delivery service should be much more professional and reliable.
I’m extremely disappointed with my recent experience with Nav Durga Creation. The outfit I purchased was supposed to be delivered within 3–4 working days, but I received it after 20 days, only after repeatedly calling your team, 100 times, tracking the shipment myself, and even following up with the delivery warehouse for a week. Despite all the delays, the final product delivered to me was completely different in colour and not what I ordered. After raising this issue, your team has stopped responding entirely. This kind of post-purchase service is unacceptable, especially from a brand known for its good collection. Your designs may be great, but your customer service and delivery process are by far the worst I have ever experienced. This needs serious improvement and a solution for the wrong outfit delivered.
Recently, I got outfits for my sister wedding, and once again, everything was perfect. Their stunning collection, seamless process for fittings and trials, but the only thing disappointed me was your staff behaviour was very very rude and pathetic way of talking Ayesha & Anil da. I think you should look after them hope so !. Highly recommend this store for any special occasion!
Extremely unprofessional and disappointing experience with Nav Durga Creation. We had ordered a gown with a promised delivery date of 26th October, but when we came on 30th October — four days later — it was still not ready. However, when we reached the store after traveling over 200 kms, it wasn’t even ready for trial. Each time we asked for an update, the staff kept saying “it will take 45 minutes more” or “just 4 more hours”, but there was no accountability, no sincerity, and no professionalism from their side. Wasting a customer’s entire day — after giving false assurances — shows how careless they are about their commitments. If you value your time, money, and peace of mind, avoid Nav Durga Creation. They make false promises, delay endlessly, and have zero customer responsibility. Very disappointing experience!
I’ve shopped at this store multiple times, and it’s always an amazing experience. Their stunning collection, seamless process for fittings and trials, and exceptional hospitality set them apart. I even travel from Bangalore to Kolkata for wedding shopping because they never disappoint. Recently, I got outfits for my brother’s wedding, and once again, everything was perfect. Highly recommend this store for any special occasion!