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Very unprofessional and disappointing service. A business built on dishonesty and unethical practices. Before confirming the booking in August 2025 for my engagement in January 2026, I had explicitly double-confirmed that they had a studio in Kumily. This later turned out to be a false claim. They do not even have small store there. Since I denied travelling to any other location they booked a hotel room but did not offer a proper or professional setup. It didn't even a proper chair or light setting. I was asked to report at 4:00 AM for makeup; however, the team arrived only at 5:30 AM, resulting in a delay of over an hour and affecting all scheduled events. I had followed up multiple timesβat least 8 days priorβto confirm services such as sari ironing and proper draping. Despite these assurances, the coordination was poor. Due to repeated delays and mismanagement, I was forced to wear a sari that was not even ironed. The behavior of Mr. Ali from the team was particularly disappointing. He was rude and unprofessional throughout. While he was very proactive in collecting 40% of the payment six months in advance and another 20% one month prior, there was a complete lack of commitment when it came to service delivery. The makeup artist provided was not even part of their team but a freelancer. I was also informed that the freelancer faced issues with payment after completing the work, which raises serious ethical concerns. Despite being present in the same building after the event, Mr. Ali did not have the professionalism or courtesy to speak to me directly regarding the issues faced. I never expected such dishonesty, mismanagement, and lack of accountability from a brand that claims to be reputable like Sruthi Sai. Overall, a very poor and stressful experience. I wish no one ever has to go through this horrible and stressful experience.
β Honest Review β Please Read Before Booking We booked this makeup artist for my daughterβs wedding and paid 50% advance (βΉ40,000). It was never mentioned that the advance was non-refundable. Based on her confirmation, we travelled to Cochin for a pre-bridal consultation. A day before the meeting, we were informed she was hospitalised. We understood and requested to meet her assistant since we had already travelled, but this was refused and no consultation took place. Due to poor communication and loss of trust, we cancelled the booking. No service was provided, yet the advance was not refunded despite repeated follow-ups. Note to future clients: Please avoid paying a large advance without clear written terms and a confirmed consultation. Our Clarification (Response to the Business): We would like to place the following facts on record: 1. An advance of βΉ40,000 was paid, but no service was provided at any stageβno consultation, no trial, no assistant meeting. 2. We travelled to Kochi only after receiving confirmation for an in-person discussion. The meeting was cancelled one day prior, and even a basic discussion with an assistant was refused. 3. There was no written agreement or mention via Watssapp stating that the advance was non-refundable or that consultations would happen only close to the wedding date. 4. Trust was lost due to lack of communication and refusal to accommodate even minimal consultation after our travel. 5. The claim that we demanded unrelated services is incorrect. Our only request throughout was a fair refund for services not rendered. 6. The review was posted only after repeated follow-ups failed and no refund was processed. This review reflects our genuine experience and is shared to help future clients make informed decisions. We stand by our statement.
did a hair spa and a haircut,was absolutely amazing.the massage was really good and the haircut was absolutely amazing.totally recommended :))
we had a very bad experience from this makeup artist, im the groom and my bride and our family went through such a turmoil because of this company. very unethical service and they are refusing to give our money back after we cancelled them due to them cancelling on our appointment just the day before, when we travelled all the way from tvm to ekm. poor service and unethical staffs.
Really liked the service. I went for waxing and did my nails, gel nail polish. I loved the gel nail polish. Kajal was such a professional and quite an artist. Will surely recommend