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Customer Reviews (5)
Aneena Abraham
Very unprofessional and disappointing service. A business built on dishonesty and unethical practices. Before confirming the booking in August 2025 for my engagement in January 2026, I had explicitly double-confirmed that they had a studio in Kumily. This later turned out to be a false claim. They do not even have small store there. Since I denied travelling to any other location they booked a hotel room but did not offer a proper or professional setup. It didn't even a proper chair or light setting. I was asked to report at 4:00 AM for makeup; however, the team arrived only at 5:30 AM, resulting in a delay of over an hour and affecting all scheduled events. I had followed up multiple times—at least 8 days prior—to confirm services such as sari ironing and proper draping. Despite these assurances, the coordination was poor. Due to repeated delays and mismanagement, I was forced to wear a sari that was not even ironed. The behavior of Mr. Ali from the team was particularly disappointing. He was rude and unprofessional throughout. While he was very proactive in collecting 40% of the payment six months in advance and another 20% one month prior, there was a complete lack of commitment when it came to service delivery. The makeup artist provided was not even part of their team but a freelancer. I was also informed that the freelancer faced issues with payment after completing the work, which raises serious ethical concerns. Despite being present in the same building after the event, Mr. Ali did not have the professionalism or courtesy to speak to me directly regarding the issues faced. I never expected such dishonesty, mismanagement, and lack of accountability from a brand that claims to be reputable like Sruthi Sai. Overall, a very poor and stressful experience. I wish no one ever has to go through this horrible and stressful experience.
2 months ago
