Utsav Ernakulam

Pullepady, Kochi

4.4(1919)

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About Utsav Ernakulam

At Utsav Ernakulam in Kochi, every bride finds not just an outfit — but a statement piece that reflects her personality, cultural heritage, and the grandeur of her wedding day. The collection at Utsav Ernakulam spans a magnificent range of bridal lehengas, silk sarees, designer anarkalis, indo-western fusion outfits, and groom's sherwanis — all available in an array of colours, fabrics, and embellishment styles. Accessories, jewellery, dupattas, and matching blouses are available at Utsav Ernakulam to complete the bridal look — making it a convenient one-stop destination for brides and their families. The reputation of Utsav Ernakulam in Kochi's bridal community is built on consistent quality, honest advice, and a genuine desire to make every bride feel like royalty on her wedding day. Utsav Ernakulam is one of Kochi's most trusted bridal wear boutiques with Rated 4.4/5 by 1919 verified customers, . Book a styling appointment directly via call or WhatsApp on WeddingPros.in.

Address

Near MG Road Metro Station, 40/9647, North end, Mahatma Gandhi Rd, Padma Junction, North Kaloor, Pullepady, Kochi, Kerala 682035, India

Customer Reviews (5)

sudheesh ps

On January 13th we visited Utsav Boutique and after talking we chose a dress material that we liked. First they took all the measurements and if it came to 25 they said everything would be fine. I sewed worse than the measurements I was given when I was 25. When he said that, he said that if he comes tomorrow, he will exchange one. Went again on 26th for that. The dress is very poorly stitched. A wedding dress made to look like a pregnant woman in the hospital. When I raised the issue asking for a refund, they again said everything would be ready on the 28th and their tailor came and took new measurements again. As the 28th was the day to go back, we reached there and had a quick look at a trail. Still not right. But as I was in a hurry to leave, I bought it and went back. Now the inner lining material is longer than the outer material. The said money was paid and the dress was given in such a way that it could not be used in any way. What can I say other than too bad. Very bad experience.. The stitching price is 4500/-😂

3 weeks ago

Aishwarya B

I am Dr Aiswarya. I recently had a really bad experience with utsav, ernakulam. I m from calicut and travelled to kochi for shopping for my brothers wedding . I purchased an outfit worth 7590 , since there was some discounts going on i got it for 6400 ( i didnt ask for the discount they only told me it has 15% discount) Since it was a discounted product they told me no exchange will be provided. But i did not expect they will sell me a damaged product. Once i m back home in calicut the same day i opened the outfit to see a hole in the shrug and the sequence of the crop top was all coming out . Unfortunately i didnot examine very keenly from the shop only because i thought this was a renowed brand they will not sell me damaged goods. If i was purchasing from some street vendors i would have surely checked it a 100 times before taking it. Anyway i immediately ( on the same day) called the store to inform this and their immediate response was its discounted product no exchange. ( the attitude of the staff was more like once u paid the money its none of our concern). Its not practical for me to travel all the way back to kochi to deal with this. So i had to fight with them over phone. Then they came up with the lamest excuse that it was a sunday that i purchased and it was busy that day so staff coudnt check the product properly but they still cannot refund or replace. I m forced to keep the damaged product with no choice . The only option they gave was if i send the damaged product they will do some patch work on the hole and send it back. And honestly i dont trust they will do a good job instead i dont want them to make it worse so decided not to go for it. I felt it very unfair , i spend a lot of money on this and i have to bear with their damaged product and have to pay for their staffs mistake. I did a little research on this and found out any store have to provide a full refund on a damaged product even with their no refund policy ( if the product is damaged) according to consumer protection act. So i decided to report this to National consumer protection helpline and hope for the best. I strongly donot recommend utsav ernakulam ,their products are of cheap quality and pathetic service. even if you are purchasing please double check the product because once you pay your money is gone . They dont care about their creditibility or customer satisfaction .

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Meenu Mary

I am writing this review with genuine disappointment and frustration. I recently purchased two dresses from Utsav. one for myself and one for my mother. I live in the United States and selected the dress through WhatsApp video call. The salesman at the store was polite and cooperative. I didn’t make them take out too many dresses – I chose my dress on the fourth one they showed me because I didn’t want to trouble them so much. Everything went smoothly up to that point, and I truly appreciated their patience. After finalizing the dresses, I specifically requested alterations for both mine and my mother’s dresses. I asked them to do a double stitch so that when I receive the dresses, if the fit is too tight, I could remove the first stitch and still have a second one intact. I made this request multiple times and even called them more than twice just to remind them. Each time, they promised that they would take special care of my order and assured me that the double stitching would be done. However, when I finally received the dresses yesterday, I was completely heartbroken. The dress was stitched only once and turned out too tight for me to wear. I had trusted their words and planning for my daughter’s dedication ceremony this coming Sunday. I can’t even get it altered here in the U.S. on such short notice. I honestly feel that the store’s staff were only attentive until the payment was made. After that, my repeated calls and reminders didn’t matter. This shows a serious lack of responsibility and professionalism. I’m not someone who complains easily, but this experience has caused me real stress and disappointment during what should have been a joyful preparation for my daughter’s ceremony. I truly hope Utsav and their management realize that international customers depend completely on their honesty and commitment. When someone is paying this much and trusting them from across the world, the least they can do is keep their word. I will think twice before recommending this store to anyone again.

3 months ago