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I had a very disappointing experience with this boutique and feel it is important to share it honestly. I had given my material a week in advance to stitch a gown for my brotherβs wedding and had clearly informed them that I had an evening flight. I requested that the dress be ready before that, and I was assured it would be completed on time. Measurements were taken accordingly. On the 21st, I messaged them to confirm the collection time and was asked to come at 6:30 PM the next day. I had already informed them that my reporting time for the flight was 7 PM. I tried calling them several times and sent messages, but there was no response. On the day of collection, around 10:30 AM, I was informed that the material I had provided was insufficient to stitch the gown. This came as a shock, as the material had been with them for a week, and this issue was raised only at the last moment. I had no option but to collect my material and leave, feeling very upset. While I understand that businesses can be busy, timely communication and sincerity towards customers are essential, especially when important occasions are involved. I visited this boutique based on positive reviews, but my personal experience was quite different. I genuinely wish good luck to the shop, and I request future customers to think twice and clarify timelines and requirements clearly before proceeding and sincerely hope that no other customer has to go through a similar experience.
From the moment I envisioned my wedding day, I knew I wanted every detail to reflect love, authenticity, and personal touch. Entrusting my best friend with the task of stitching my blouse was the best decision I made. Her dedication to perfection was evident in every stitch. She took the time to understand my vision, offering insights and suggestions that elevated the design beyond my expectations. To my dearest friend: Thank you Swetha for pouring your heart into creating something so exquisite. Your artistry made my special day even more memorable.
We went to Thread N Needle to get a few blouses stitched for my wife and daughter. We were attended to by a young lady named Swetha. Her service was impeccable. She was courteous, meticulous and prompt. When we asked for clarification on the various cuts and options available, she went into the back room and brought out samples to show us what each option will look like. Everything was explained clearly and patiently. Overall, it was a great customer service experience. Highly recommend.
Threads did most if not all my wedding outfits and I couldnβt be more happier with the results!! Shwetha is a truly creative and talented designer and the team understood my bridal vision so well that it was just super easy to connect with them! Shwetha s suggestions and ideas only made my outfits MORE EXTRAVGANT than ever. SOOO SOO HAPPY with the service! Will recommend this place to all new brides and their families!
I purchased a sari from threads and needles online. I was very happy with the customer service. I was attended by designer Anita. She was very patient and as requested sent me photos of sari. I am very happy eith the purchase