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I bought a dress which was on sale in the month of January 2025. As the shipping costs huge amount to USA, I got it shipped it to India address, thinking I could get it with my parents as they are coming in the month of July. I’m totally aware that I’ll not be in return window since it is more than 6 months, but I trusted Issa studio as it was a reputed designer studio and went ahead with the purchase. Before purchasing I did chat with them and asked if they would provide margins so that I would be able to adjust the dress if it was tight, and they said they would provide margins but they didn’t . When I got the dress it was tight and asked them if they could alter the dress as it is useless to me as there were no margins. They said they would alter the dress and it’s an extra amount that I should pay. I agreed to that as I have no other option. I was packing the dress and got a closer look at the neck of the dress and found there were holes near the stitching. I could have given a second thought why that dress was on sale and asked them if there was any problem with dress? Very disappointed with such a reputed studio. Couldn’t wear such a worn out dress even though I bought it on sale. They will not transfer my money back according to their return policy but still sending the dress to the store with my own charges as I couldn’t wear the worn out dress. Learnt a lesson hard way by spending lot of money that never buy a dress which is on sale.
Issa customer Service is good but be very very cautious with the product colors you choose from their website or from their collection as there is huge color variation for the products that they are show casing vs final product that we receive. I spent almost 75,000/- rs and I was so ooo disappointed with the color . Product color in website is reddish orange and I received the saree in copper tone which was not very apt for my occasion . So check the color first in person and then decide on product.
My Experience with Issa has been great as the style ,the designs are very aesthetic and the stitching is also very well done which is probably one of the things you look for while buying clothes I purchased 2 dresses great colours! The staff was also very humble and helpful! Could not be more satisfied.
The designs here were impeccable.Naveena helped us choose the right outfits by providing wonderful feedback and was very cooperative and involved throughout the process till we got all the outfits in the proper fit. Love to shop here again❤️
I am beyond thrilled with the way my wedding designer at Issa brought my vision to life! They managed to craft my saree and blouse with such breathtaking intricacy — every detail was handled with the utmost care and artistry. The way they highlighted the beauty of the fabric, while staying true to tradition and elegance, left me speechless. It wasn’t just a saree; it was a dream woven into reality. Thank you for making me feel so incredibly special on my big day. Seeing myself draped in that intricately crafted masterpiece brought tears to my eyes. It was everything I dreamed of and so much more. I’ll forever be grateful for the magic they created for one of the most precious moments of my life. And the moment I saw the look in my husband's eyes, the awe, the love, the happiness — I knew everything was just right. Thank you ISSA for making me feel like the most beautiful version of myself. ❤️