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Your response is deeply unsatisfactory and avoids responsibility. The pendant was attached to the chain by your Banjara Hills showroom staff, not by us. If there is any issue with how it was fixed, it is entirely your teamβs responsibility. The chain remains intact. The pendant has slipped from its own loop, which is a clear defect in the pendantβs make and has nothing to do with whether the chain is Tanishq or not. Suggesting that I bring the piece back in person is unreasonable and dismissive. I am currently in Australia, and your refusal to provide a practical solution shows a lack of accountability. Tanishq markets itself on the Tata name and trust in quality, but when a genuine product defect arises, you choose to blame the customer and hide behind technicalities. This is unacceptable. I will not be returning to Tanishq and will ensure my experience is known publicly so others are aware of the poor product standards and lack of after-sales support.
This was my first trip to Tanishq Jewelry-Banjara Hills in Hyderabad. Shopping for gold jewelry can be overwhelming, but Suchandra made it such an enjoyable experience! She was kind, patient, and really listened to what I wanted. She showed me beautiful options within my budget and helped me make the perfect choice. I truly appreciated her honesty and genuine care β it made all the difference. Thank you for such wonderful service! I will definitely be visiting their store for my future purchases.
Tanishq is a division of Titan, promoted by TATA. The best part about buying from Tanishq is their price transparency. Their designs are best in class, and unique. Each piece of jewellery from Tanishq speaks for itself, and in volumes. It has been my favourite jewellery brand since over 2 decades now. Their store in Banjara Hills is my favourite, particularly for their outstanding customer service. They beat βem all. The sales team is knowledgeable, polite, patient, and above all, they give you space. I would like to specifically mention about Lakshmi K, who incidentally served us a couple of times. She is extremely patient and understands very well, what the customer is looking for. The collection at the Banjara Hills store is huge, and to my liking. They never disappoint me. Kudos to the team!
Awesome Experience at Tanishq!! Me and my wife visited Tanishq and had such a great time. The collection was amazing and the customer service was top-notch. Big shoutout to Prameelaβshe was so sweet and really knew what we were looking for. The way she showed us the jewelry made it super easy to pick out the perfect piece.
We are very much satisfied and happy with Ms Chaitanya Garu's services and explanation regarding gold purchase and scheme. Excellent Thank you