Dear Management Team,
Recently, we hosted our wedding function at Royal Casa Banquet. Unfortunately, our overall experience was extremely disappointing and far below expectations.
Firstly, the behavior of the staff (helpers and waiters) was highly unprofessional. On multiple occasions, they repeatedly asked our friends and relatives for tips — sometimes even before providing service and then again after each service. This constant demand for money created discomfort among our guests and caused unnecessary embarrassment during such an important family event. This is completely unacceptable and reflects very poorly on the management.
Secondly, the staff was not supportive or cooperative when assistance was required. A wedding function requires smooth coordination and hospitality, which was clearly lacking.
Another serious concern was the condition of the bridal room provided. The room was in a very poor state — more like a storage room than a bridal suite. There was no proper ventilation, making it extremely uncomfortable for the bride and family members.
Lastly, the handling of the bridal room security deposit was unfair. The key was reportedly misplaced, and instead of deducting a reasonable amount and refunding the balance, the entire security deposit was withheld. This approach was neither justified nor professional.
We chose Royal Casa with high expectations for such a special occasion, but the experience turned out to be very disappointing. We request the management to look into these matters seriously and take corrective action to ensure that no other family faces similar issues.
We recently hosted our wedding function at Royal Casa Banquet. Regretfully, our overall experience was extremely disappointing and did not meet the standards that were assured at the time of booking.
To begin with, the conduct of the staff (helpers and waiters) was highly unprofessional. On several occasions, they repeatedly approached our guests asking for tips — sometimes even before providing service and again after completing it. This persistent behavior caused discomfort among our friends and relatives and led to unnecessary embarrassment during such an important family occasion. Such actions are unacceptable and reflect a serious lapse in staff discipline and supervision.
In addition, the staff lacked cooperation and responsiveness whenever assistance was required. A wedding function demands efficient coordination and courteous hospitality, both of which were clearly missing.
We were also extremely dissatisfied with the condition of the bridal room provided. The room was poorly maintained and felt more like a storage space than a proper bridal suite. There was inadequate ventilation, making it uncomfortable for the bride and close family members.
Furthermore, the issue regarding the bridal room security deposit remains concerning. We were informed that the key had been misplaced, and instead of deducting a reasonable replacement cost, the entire security amount was withheld. This action appears unjustified and lacking in transparency.
We chose Royal Casa with high expectations for such a significant event in our lives. Unfortunately, the experience did not reflect the professionalism and service standards we anticipated.
2 weeks ago
Here’s a polished overall positive review you can use for a banquet service 👇
We recently hosted silver jubilee marriage anniversary here, and the overall experience was outstanding. The banquet hall was beautifully maintained, spacious, and well-decorated. The staff was extremely professional, courteous, and attentive throughout the event. Food quality and presentation were excellent — every guest appreciated the taste and variety. The service was timely, and all arrangements were handled smoothly without any inconvenience.
Highly recommended for family functions, parties, or corporate gatherings. Truly a perfect venue for a memorable event!
4 months ago
