House of Surya | Premium Bridal Lehenga & Saree Shop In Omaxe Chowk.

I visited your Chandni Chowk store today for the delivery of the lehenga that I had finalized last Saturday for approximately ₹45,000. As discussed earlier, I had already paid 75% of the total amount in advance, and I was clearly instructed to come between 11:00 AM and before 12:00 PM for delivery. Although I was informed that deliveries are usually not done on Saturdays and Sundays, I appreciate that you agreed to arrange it for me. However, I am extremely disappointed with the overall service experience. During my last visit, after finalizing the lehenga and making the advance payment, I was made to wait for nearly two hours. Despite purchasing such an expensive outfit, basic hospitality was missing. Even something as simple as offering water was delayed, and tea was served much later. This felt quite disrespectful, especially considering the amount being spent. Additionally, the staff member assisting me, Ranjeet, did not handle the situation professionally. The overall behavior and customer service did not match the pricing or reputation of the store. The products seem highly overpriced and overhyped compared to the service being provided. Lastly, I had clearly informed your team that the outfit was urgently required as my relative had come specially from Jaipur and had a train to catch within an hour. Despite this, the finalization and changes took around 45 minutes, which suggests that proper preparation had not been done in the entire week since the order was placed. Overall, I am highly disappointed with the service and expected much better professionalism and customer treatment at this price point.

We recently bought sarees and suits from Surya Shop and had a great experience. The collection is beautiful with many latest and elegant designs. The fabric quality is very good and prices are reasonable. The staff was polite(Basant kumar) helpful, and patient while showing different options. Overall, we are very satisfied with our purchase and would definitely recommend this shop to others. 😊

Had a wonderful experience lehenga shopping here. The team showed great patience throughout the process and never rushed us, even while we took our time exploring different options. There is an excellent variety of designs, colours, and styles to choose from, making it easy to find something truly special. A special thanks to Munish for the outstanding service—he was extremely helpful, attentive, and ensured we were comfortable and satisfied at every step. Highly recommend this place for anyone looking for a smooth and enjoyable shopping experience.

Absolutely wonderful experience at the Chandani Chowk stores (both OG one and in Omaxe). Staff was extremely helpful and the prices affordable (they have high end expensive stuff too!) Coffee and sandwiches add to the shopping experience hehe :) This is going to be go -to store for all future function wardrobe shopping. #iLoveSurya!