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Terrible customer service, I got the set for my haldi from here. They screwed the entire set & glue was sticking all across the set. They won’t even return your money or let you buy anything else so I’d suggest staying away from this place.
We visited Soni Sapphire in Lajpat Nagar to shop for all my engagement, reception, and wedding jewellery, and I genuinely couldn’t have asked for a better experience. We went to the store on both Saturday and Sunday, and each time we reached at quite odd hours. Yet, the team welcomed us with the same warmth, patience, and professionalism every single time. A very special mention to the staff who made our jewellery shopping so smooth and memorable: ✨ Mr. Farman – Bangle Section (3rd Floor) He guided us with utmost patience, helped us explore all possible designs, and made sure we were fully satisfied with every piece we selected. ✨ Mr. Kunal – Jewellery Section (2nd Floor) He understood exactly what we were looking for and gave excellent suggestions without ever rushing us, even though it was past the usual working hours. ✨ Mr. Chandan and their senior Mr. Praveen Both of them went above and beyond to ensure we were comfortable and confident with our choices. Their work ethics, dedication, and customer-first attitude truly stood out. What touched us the most was that the staff stayed back only for us, making sure we didn’t feel hurried at any point. Their service, sincerity, and professionalism made the entire wedding jewellery shopping experience extremely smooth and enjoyable. If you’re looking for beautiful jewellery along with exceptional service, Soni Sapphire Lajpat Nagar is the place to go. Highly recommended! 💍✨
We had a wonderful experience. Amidst this shopping chaos, Farman & Asha ji from south ex branch were of great help. Their patience with us and ability to be at the top of our every need, indeed made our shopping experience great.
Trigger warning: if u don't want to waste your money then dont purchase from here. They are thugs. Sharing my detailed experience below. Visiting this shop for my bridal jewellery still haunts me. I am from Jaipur, I visited this shop specially for my wedding jewellery, the sales person Mishra on 3rd floor Lajpat Nagar store, showed me the bangles, it has scratches, he said he will the fresh piece. Then I paid and picked it and left, when I reached my home Jaipur, I saw that he gave me the damaged piece, and it was a size shorter too, the bangles worth was 8500/-. Then I contacted them they agreed to change the bangles if I visit to Delhi, i specially booked tatkal ticket alongwith my fiance to get them changed before my wedding, they told me they have fresh piece, when I visited to get my set of bangles changed I found all the pieces were broken, then they offered me to take another design bangles, this time thoroughly checked the item, but again their sales person Mishra changed the size of bangles. I wear size 2.8, now i don't have any use of these bangles. These bangles having price of 8500/-, have costed me more than 13000/- including my tatkal tickets to and from delhi , and my mental peace, and ruined my look.
Nice place to shop your jewellery from! My entire wedding and function’s jewellery is from soni sapphire. Mr. Farman is very polite and patient and customised the choodhas according to my needs. Awesome
