Vivah Bridal Collections at Velachery

About Vivah Bridal Collections at Velachery

Vivah Bridal Collections at Velachery has earned the trust of brides across Chennai for their stunning jewellery collections, honest pricing, and a warm, personalised shopping experience. Rental jewellery services are a popular offering at Vivah Bridal Collections at Velachery, providing brides access to stunning, high-value pieces for their wedding without the full purchase investment. The jewellery at Vivah Bridal Collections at Velachery is carefully sourced and quality-checked, with authentic certifications available for gold, diamond, and precious gemstone pieces. Cleaning, polishing, and minor repair services are offered by Vivah Bridal Collections at Velachery, ensuring that your bridal jewellery — whether new or heirloom — is in perfect condition for your wedding day. Vivah Bridal Collections at Velachery is one of Chennai's most trusted bridal jewellery specialists with Rated 4.2/5 by 59 verified customers, . Reach out via call or WhatsApp on WeddingPros.in — no booking fees.

first floor, next building, 100 Feet Rd, next to reliance mart, Joyalukas, Velachery, Chennai, Tamil Nadu 600042, India

I visited this bridal jewellery rental shop to book jewellery for an occasion. They informed me that once a jewel is booked, it cannot be exchanged or changed, and photography is strictly prohibited. I went ahead and paid ₹8,000 in advance for a total rental amount of ₹13,000. Unfortunately, due to an unavoidable personal situation, I had to cancel the rental. When I visited the shop to explain, they were not willing to refund even a small part of the advance amount. I understand policy constraints, but I expected a bit more empathy or flexibility given the genuine situation. I’m disappointed that my ₹8,000 was completely lost. If you’re planning to book here, I would strongly recommend paying only when you’re 100% sure about your decision. Even for blocking dont pay, there are lot other rental places around the same area. Their policies are rigid, and the customer service is not accommodating or friendly.

I had a disappointing experience at this shop regarding a rental jewellery transaction. I was asked to pay a ₹1000 security deposit, which they assured would be refunded upon returning the jewellery. However, even after returning it in proper condition, the deposit was not returned as promised. They have only returned after multiple followups and when I visited the shop. What made the situation worse was the behavior of one of the staff members, Ms. Mercy. As a salesperson, she showed a complete lack of professionalism and respect towards customers. When I followed up politely about the refund, she was mocking me and laughing in the background, when I called to follow up on my refund. This is not how any customer should be treated and which was both humiliating and unacceptable. This kind of behavior is not expected from someone dealing with customers. Initially, I was genuinely impressed with their collection and even thought of coming back to take rental jewellery for my wedding. But after this experience, especially the behavior of their salesperson Ms. Mercy, I've completely changed my mind. She was extremely unprofessional. However, I would like to mention that there is a senior staff member in the shop who was polite and professional. She knows how to treat customers with respect. The shop should consider hiring more people like her who actually understand customer service. They need to hire people who know how to deal with customers respectfully and responsibly. Because of this, I will not recommend this shop to anyone until they improve their service. Thank you.