Joyalukkas Jewellery - Chennai

I am writing to express my disappointment regarding the service we received at your branch during our recent visit. We were attended by a male staff member wearing glasses. I am unsure of his name and did not feel inclined to ask due to the experience itself. From the moment we entered the store, we were approached by three different staff members, and we clearly mentioned multiple times that we were looking for a silver item for a 2-year-old child. Despite this, the staff continued to push an adult necklace, showing a lack of attentiveness and failure to listen to our needs. When we finally decided to purchase a necklace, the staff requested an Indian phone number and Aadhaar card. Please note that we are tourists. We provided our driver’s phone number, but we were genuinely unaware of what an Aadhaar card was. Just as anyone visiting another country may not be familiar with local documentation requirements, we were not aware of this either. Instead of politely explaining, your staff member rudely remarked that all tourists know what an Aadhaar card is and questioned how we did not know, which was unnecessary, dismissive, and highly unprofessional. At no point did he attempt to explain the requirement or handle the situation with courtesy. I strongly feel your staff requires proper training in customer etiquette, patience, and communication, especially when dealing with tourists. Respectful behaviour should be extended to all customers, regardless of nationality. Due to this unpleasant experience, I will not be recommending your branch to my friends or family. I sincerely hope this feedback is taken seriously and used to improve service standards.

The experience was great with beautiful customer service of Mr.Akildas & Mr.Devakrishnan. Thank you both of them for tailored selection of choices and service. Happy satisfied shopping with my fiance

I had a wonderful experience purchasing gold jewellery, thanks to the excellent service provided by Shineya and Jyoti. Both were extremely courteous, patient, and knowledgeable about the designs and purity details. They took the time to understand my preferences and guided me with honest suggestions without any pressure. Their professionalism and warm attitude made the entire buying experience smooth and pleasant. Truly appreciate their support and would highly recommend them to anyone looking for a trustworthy and satisfying jewellery purchase experience.

Just loving this place as ever always,.,, I was a regular customer from my childhood accompanied with my parents,., Just a boring shopping for me those days,., now I'm taking my kids,. No long boring shopping for them,., they just loved the play area provided just inside the shopping floor,., Ornaments collection to be specially mentioned. ,., best in class