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Customer Reviews (5)
Viplove Seth
Absolutely Disappointing Experience – Avoid if You Value Your Time and Money I had one of the most frustrating experiences at this boutique, and I feel it’s important to warn others before they make the same mistake. 1. Owner Avoids Direct Communication – When it came to finalizing the price, the staff told me the owner would decide. But when the time came, the owner refused to speak with me, leaving the staff clueless and unable to negotiate properly. If the owner doesn't want to engage with customers, why even mention it in the first place? 2. Zero Customer Satisfaction – When I pointed out my dissatisfaction with the fit/design, instead of addressing the issue, I was told that I don’t "have the habit of wearing this kind of dress" – as if it was my fault for not appreciating poor craftsmanship. Dismissing customer concerns in such a condescending way is beyond unprofessional. 3. No Priority Once Payment is Made – They are all smiles and attention until you pay. After that, you're made to wait endlessly while they prioritize new paying customers. Alterations, follow-ups – everything takes a backseat, no matter how long you've been waiting. 4. Inconsistent Pricing – The staff and owner clearly don’t communicate. I was told one price by the staff, only for the owner to say later that I was “undercharged” and should have been billed more. What kind of business operates like this? Pricing feels arbitrary, and it seems like they’ll charge extra if they think they can get away with it. Final Thoughts: If you’re looking for a boutique that values its customers and stands by its work, this is not the place. I regret spending my money here, and I strongly advise others to think twice before trusting them with anything important.
a year ago
Jegin Puthenpurackal
